Cancellations
Request a cancellation
Sign in to your Sofia & Sterling customer account, open the relevant order and submit a cancellation request. Requests are reviewed before they are confirmed.
Before dispatch
We will do our best to approve cancellation requests submitted before an order enters fulfilment, but cancellation cannot be guaranteed once processing has started.
After dispatch
Once an order has been dispatched, it can no longer be cancelled in transit. You can instead request a return for eligible items through your customer account.
Refunds
Where a cancellation is approved, any payment taken will be refunded to the original payment method. Processing times may vary depending on your bank or payment provider.
Your rights
Nothing in this policy affects any statutory cancellation or consumer rights that apply to you under applicable law.