Returns & Delivery

Delivery

Orders are prepared for dispatch as quickly as possible. Delivery options, estimated delivery times and applicable charges are shown at checkout for your destination.

Delivery times are estimates rather than guarantees. Courier delays, customs delays, adverse weather, strikes and other events outside our reasonable control can affect delivery.

Order processing

Orders normally require a short processing period before dispatch. Processing may take longer during launches, promotional periods, bank holidays or exceptionally busy periods.

Once your order has been dispatched, we will send tracking information by email where available. You can also view the latest order status through your Sofia & Sterling account.

International orders

Orders are dispatched from Ireland. For destinations outside the EU, local import duties, customs fees or taxes may be charged by the destination country where these are not collected at checkout.

Incorrect address

Please make sure your delivery address is complete and accurate before checkout. If you notice an error after ordering, contact us as soon as possible at hello@sofiaandsterling.com. We cannot guarantee changes once fulfilment has started.

Returns

You can request a return within 30 days of receiving your order.

Eligible items must be unworn, unwashed, unused, in their original condition and returned with original tags attached where applicable. Items should be free from marks, makeup, deodorant, perfume, pet hair or other damage.

How to start a return

Sign in to your Sofia & Sterling customer account, open the relevant order and submit a return request for the item or items you want to return. If you need help, contact hello@sofiaandsterling.com.

Return postage

Unless an item is faulty, damaged or incorrect, the customer is responsible for the cost of returning it. We recommend using a tracked return service. Sofia & Sterling is not responsible for returned parcels that are lost before reaching us.

Exchanges

We do not currently process direct exchanges. If you would like a different size, colour or style, return the original item and place a new order.

Faulty, damaged or incorrect items

If your order arrives damaged, defective or incorrect, contact us as soon as possible at hello@sofiaandsterling.com with your order number, a description of the issue and clear photographs where relevant.

Refunds

Once your return has been received and inspected, we will let you know whether the refund has been approved. Approved refunds are issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed, although your bank or payment provider may require additional time.

EU and EEA customers

If you are a consumer in the European Union or European Economic Area, you may also have a statutory right to withdraw from your online purchase within 14 days of receiving the goods, subject to applicable exceptions. This statutory right is separate from our 30-day returns policy and is not affected by it.